The 25th Hour Lifestyle & Home
Your extra hour in the day
Terms & Conditions
These terms and conditions are the terms and conditions upon which 25th Hour Lifestyle & Home Assistance (25th Hour) its services available to you and by instructing 25th Hour’s services, you are accepting these terms and conditions. Services The services include personal assistant duties, personal shopping, diary management, personal administration and acting as an agent to obtain goods and services from third parties (‘the Services’). 

The Services shall be agreed by you and 25th Hour when 25th Hour accepts your instruction.

Suppliers
25th Hour will use its reasonable endeavours to ensure that all third parties used by 25th Hour (‘Suppliers’) are reputable offering quality and value to their customers 

25th Hour uses all reasonable endeavours to monitor the goods and/or services provided by our Suppliers. 

You agree that 25th Hour is not responsible or liable for the actions, omissions, goods, products or services provided by any Supplier or its employees and/or agents and agree that 25th Hour is merely acting as an agent. 

No guarantees can be given on behalf of any Suppliers. You will be subject to the Terms and Conditions, of any Supplier, in connection with the supply to you of any goods or services by any Supplier.

Travel Services
25th Hour is not an authorised travel agent or tour operator but only act as an introductory agent on your behalf and any travel services provider.  

You will be subject to the Terms and Conditions of the travel or holiday operator for any travel services including but not limited to travel tickets and package holidays.

Tickets
25th Hour may obtain tickets for events either through ticket agents or Auction websites.

You may be purchasing tickets above face value. All ticket sales are final and no refunds or cancellations can be issued after reservation or purchase of tickets

In the event of a show being cancelled by the venue/artist/promoter, only the return of the face value of the tickets can be guaranteed subject to this being recoverable by 25th Hour. Postage fees, service charges and additional fees that may have applied are non-refundable.

You agree that 25th Hour is not responsible or liable for any failure by Royal Mail, any ticket agent or an auction website to deliver or post tickets to you in time.

You will be subject to the terms and conditions of the ticket agent or auction website for any tickets.

Charges
25th Hour’s charges are based on Services carried out from Monday to Friday between the hours of 9.00am and 5.30pm. Any Services carried out by 25th Hour outside these hours may be charged at a higher rate, which will be previously agreed with you by 25th Hour or at 25th Hour’s discretion. 

25th Hour reserves the right to charge you for reasonable travel time and mileage expenses at 45 pence per mile. Any telephone calls made on behalf of the client will be charged at £1 per call. 25th Hour reserves the right to increase its charges on thirty days’ notice to you.  

In the event 25th Hour increases its charges we will notify you in writing by post, fax or email and the 25th Hour website will be updated accordingly. New charges will be effective 30 days after such notice has been given.  

The Minimum period for each individual instruction is one hour then will be charged on a half hourly basis and invoiced to you.

Price and Payment
The price of the Services shall be £30 per hour.
You will be invoiced on a monthly basis for all 25th Hour’s Services.  

25th Hour’s payment terms are strictly 7 days, upon receipt of invoice, and you and 25th Hour agree that time of payment is of the essence.  

Payments can be made by cash, cheque or bank transfer to the 25th Hour bank account  

In the event that payment due to 25th Hour is not received from you within 28 days of the due date, 25th Hour reserves the right to charge interest from the due date until payment is received, before and after any Court Judgment on any balance outstanding calculated at 8.0% above the prevailing reference rate. 

In instances where 25th Hour pays a Supplier a sum over £100 on your behalf, you will be required to deposit a sum on account, and in advance, of any Services. Additional amounts outstanding will be due immediately upon receipt of the Supplier’s invoice. In these circumstances, you agree that 25th Hour is not responsible or liable for the actions, goods, products or services provided by the Supplier or its employees and/or agents and agree that 25th Hour is merely acting as an agent.

Cancellation
If you order 25th Hour’s Services, you may cancel those Services and be entitled to a full refund if you give notice in writing of at least 10 working days prior to commencement of the Service.  

In cases of cancellation where you have not given the necessary notice, 25th Hour reserves the right to charge a cancellation fee of 50% of the Service charge.  

You may change the commencement date of 25th Hour’s services without any penalty by giving 5 working days’ notice in writing.  

Where 25th Hour has already commenced the Services, and you wish to cancel, you will not be entitled to any refund and will be liable for payment for all Services which have been carried out  

In the event you cancel goods or services from a Supplier, you are bound by the terms and conditions of the Supplier

Website & Emails
25th Hour will use reasonable endeavours to ensure that the 25th Hour website and email system of 25th Hour is accessible at all times, however, there may be times when due to circumstances beyond 25th Hour’s control, or for maintenance purposes the website and email system are unavailable. In these circumstances you accept that 25th Hour will not have any responsibility for any loss, cost, expense or damage which you may suffer as a result.

25th Hour will use reasonable precautions to ensure that the 25th Hour, email system and documentation which is sent to or accessible by you is free from viruses but 25th Hour cannot guarantee that it will be completely free of viruses. 25th Hour recommends that you maintain up to date virus protection software on your computer(s). You accept that 25th Hour will not be responsible for any loss, cost, expense or damage which you may suffer as a result of a virus received from the 25th Hour website, links, email system or electronic documentation.

Consumer Protection (Distance Selling) (Amendment) Regulations 2005

Under these Regulations, your normal rights to cancel the Services within seven days of instruction will not apply once performance of the Services has commenced and by instructing us to perform the Services you are agreeing to those Services commencing immediately unless we are specifically instructed otherwise

Confidentiality & Privacy Policy
25th Hour is committed to protecting your privacy and will handle all information which it receives from you in accordance with the applicable Data Protection legislation.

Your privacy is of utmost importance to us We collect personal information about you when you engage the Services of 25th Hour. This will include your name, address, email address and telephone number.

We also collect additional information which is necessary for us to provide you with the Service you request, for example credit card information, your preferences or experiences. This information may be considered by some people as sensitive. The reason we ask for this information is because it can help 25th Hour in finding suitable Suppliers or managing and interpreting needs and requests on your behalf. This information is never shared with third parties without your prior written consent.

We hold details of current and finished requests and we also hold feedback on or from members, Suppliers and requests.

We will also remove any personal information from our database at the request of the individual concerned if requested to do so. Requests for access to individual information or removal of information should be made in writing.
25th Hour only uses your personal information for the original purposes it was given.

25th Hour will not disclose, use, give or sell any personal information to third parties for any purposes other than to our Suppliers and other third parties who need to know in order to deliver Services

From time to time we may use your contact details to send you newsletters, advise you of special offers or to let you know about other Services and products we provide. If you do not wish to receive this information you can let us know by email or in writing to our postal address. You will be offered the option to opt out of each communication.
By accepting our Terms and Conditions and using the Services of 25th Hour, you consent to the collection and use of your personal data by 25th Hour for the purposes outlined above and for any other purpose which is reasonably necessary for us to provide proper Services in accordance with our Terms and Conditions.

Complaints Policy
25th Hour will use all reasonable endeavours to respond to complaints received in writing from you in accordance with the following procedure.

All complaints must be submitted to 25th Hour in writing and sent by post or email within 30 days of the event or action giving rise to the complaint occurring.

Complaints will be acknowledged within 2 working days
25th Hour will carry out an investigation and respond to you in writing within 14 working days of acknowledging the complaint outlining the next steps and what action may or may not be taken.

If the complaint concerns the conduct, goods or services of a Supplier or other third party, you should write directly to the Supplier and send a copy of the complaint to 25th Hour.

25th Hour is not responsible for the actions, goods or services provided by Suppliers and their employees, but Girl Friday will do its utmost to help resolve issues where possible.

Force majeure
A “force majeure” event means an event beyond the reasonable control of you or 25th Hour including without limitation a strike, lock-out, labour dispute, act of God, War, civil commotion, malicious damage, compliance with a law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, terrorist activity and other circumstances affecting the supply of the Services

Neither you nor 25th Hour shall be responsible to the other for any delay in performance or non-performance due to a force majeure event. On occurrence of a force majeure, 25th Hour shall inform you in writing that the event has delayed or prevented its performance under these terms and conditions and thereafter shall take action within its power to comply with the terms and conditions as fully and as promptly as reasonably possible.

Insurance
25th Hour has public liability.

Disclaimer
25th Hour’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Services shall be limited to the price paid for the Services.

Rights of Third Parties
These Terms and Conditions are for the benefit of you and 25th Hour and is not intended to benefit, or be enforceable by, anyone else.

Governing Law and Jurisdiction
These Terms and Conditions shall be governed by, and construed in accordance with the law of England and Wales and you and 25th Hour irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions or its subject matter.